If you are a registered nurse, you may be interested in attaining credentials as a triage nurse. It takes a special nurse who can handle the chaos in a busy emergency room to be successful at triage nursing. Regarding education, to be in this field, all you have to be is a registered nurse, and there are no other qualifications besides this.
Even though not always required, most registered nurses will benefit from attending triage training. There are seminars that everyone can attend to get essential pieces of information and tools; there are many offered courses as well on the internet. Previous experience dealing with triage situations in an emergent care environment also will hone triage skills. Although a certification is not required, it will be of benefit since it will give a favorable view to an employer. It shows that the extra step was taken by a person in the interest of the said profession.
One of the important skills taught during triage nurse training is methods of effective, concise communication. This is important since this job involves listening and talking on the phone with various patients. Not only must you communicate quickly, but you must be accurate in your determinations. Triage nurse training not only provides text book examples, but offers role-play scenarios to hone these skills.
There is also an important need to be able to cope with circumstances and situations that can be or become stressful without the help of others. Patients need help and call on triage nurses to help, regarding making a medical decision, so it is important that a person in this position be more than capable to make snap judgments. They must make sound decisions on how serious a situation is and properly inform patients what needs to be done.
Whether you handle triage for a medical call center or are assigned to the emergency room, the sheer volume of patients you assist can be overwhelming. In addition to assessing and communicating with patients, a triage nurse can expect interaction with multiple physicians.
In addition to this, depending on the shift you are assigned to, you might be receiving calls when there is no one else available. Due to the nursing shortages nationwide, certified triage nurses can expect to find permanent employment in short order. You will never be in error when you supplement your work experience with triage nursing seminars and classes. Nurse lines are unlike any other contact center operation. Take the time to understand the unique needs of the venue and to use the call center analysis tools available to build a well-run service for your customers.